Help Center

GXPEX support center

GXPEX support groups live service, announcements, onboarding guidance, deposit and withdrawal reviews, product rules, and automated trading risk education into a dedicated help center.

24/7 customer service

Help users with account setup, funding, trading, withdrawals, and platform navigation.

Platform announcements

Keep product updates, campaigns, market notices, and maintenance messages visible.

Getting started

Guide new users through verification, wallet setup, deposits, trading, and earn products.

Support topics

Each topic maps to a real GXPEX product area so the help center feels operational, not generic.

Verification

KYC status, account review, and security settings.

Funding

Deposit, withdrawal, transfer, network, and confirmation questions.

Contracts

USDT-M futures, second contract, leverage, and TP/SL support.

Earn

Staking mining, subscription, redemption, and reward records.

Ticket status

Deposit reviewOnline
Withdrawal security checkOnline
Account verificationOnline
Trading issueOnline
Loan and earn recordsOnline
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Frequently requested help

These topics mirror the product areas users encounter on the original GXPEX mobile flow.

How do users move funds before trading?

They can deposit into the funding wallet, transfer assets into spot or futures, or convert supported assets into USDT before placing orders.

Where are staking mining and reward records shown?

Earn records, campaign tasks, claimed rewards, and redemption progress belong in the Earn and Promotion Center areas.

How should Assistance Loan support be handled?

Loan rules, application status, and loan records should be separated from trading tickets so service staff can review them clearly.

What needs to be explained for Second Contract?

Users should understand time-based rules, direction selection, result records, and the difference between second-contract access and perpetual futures.

What should users know about automated trading signals?

Signals and copy trading are reference tools only. Users remain responsible for risk tolerance, fund size, leverage, TP/SL settings, and account monitoring.

Support workflow

The help center routes users from question type to action and record review.

Select topic

Choose account, funding, trading, earn, loan, app, or compliance support.

Review guide

Read concise product rules, status notes, and next steps.

Open ticket

Start chat or submit a case with account and transaction details.

Track result

Follow ticket status, announcements, and account notification updates.